A/HRC/27/7 20. The National Strategy for the Integration of Roma Communities 2013-2020, adopted in 2013, aimed to achieve the full and effective integration of Roma communities in Portuguese society by 2020. 21. Immigrant communities had full access to public services. All immigrants, regardless of their status, had access to the national health system. A number of National Support Centres for Migrants offered a wide range of services to facilitate the integration of immigrants. 22. Portugal had placed emphasis on the importance of maintaining an open dialogue with civil society in recent years. The National Human Rights Commission met regularly with civil society. Non-governmental organizations (NGOs) were systematically involved in the preparation of reports to the United Nations treaty bodies, as well as in the UPR process. 23. Portugal was currently preparing an initiative on corporate social responsibility, which included a specific chapter on the United Nations Guiding Principles on Business and Human Rights. 24. The Second National Plan against Trafficking in Human Beings had had a 91 per cent implementation rate. The Third National Plan against Trafficking in Human Beings 2014-2017 was being implemented. Action against trafficking in human beings had focused on increasing the number of multidisciplinary teams and providing training to security forces, labour inspectors and the judiciary, as well as on improving mechanisms for the detection of potential victims. 25. Pursuant to a European Union directive, Portugal had broadened the definition of the crime of human trafficking to include all forms of exploitation. Legislation on combating organized crime and on covert operations had also been amended to apply to human trafficking. The low number of prosecutions and convictions for that crime was not the result of a lack of resources, but arose from the difficulty in proving crimes of great complexity, often committed by organized cross-border actors. That issue had been addressed by intensifying training for all those involved in investigations and for the judiciary. In 2013, the number of shelters for victims of human trafficking had been increased from one to three. All those shelters were run by State-funded NGOs. 26. The Fourth National Plan against Domestic Violence had been fully implemented and the Fifth National Plan to Prevent and Combat Domestic and Gender-based Violence 2014-2017 was already under way. The Fifth National Plan integrated the Third Programme of Action for the Prevention and Elimination of Female Genital Mutilation 2014-2017, and invested more heavily in prevention, on inter-service cooperation and victim support. 27. Strenuous efforts were being made to disseminate information on gender violence and to raise awareness among potential victims, as well as the community at large. European Union data indicated that awareness of domestic violence in Portugal was significantly above average. The country’s capacity to provide psychosocial support had increased; in addition, security forces were given training on appropriate ways of handling domestic violence cases, and on proactive identification of situations of domestic violence. 28. Portugal had greatly increased its capacity to protect victims of domestic and gender-based violence. Not only had the remote assistance service been broadened, but the use of surveillance measures, namely, electronic monitoring bracelets for offenders, had increased; safe transportation for victims and their children was provided; support and shelter capacity had been reinforced, especially for emergency situations; and, lastly, a safe and supportive process was in place for those leaving shelters. A municipalities’ network and the Institute for Housing and Urban Rehabilitation facilitated access to housing. The 5